Privacy Policy - ArchFine

1. INTRODUCTION

This Privacy Policy ("Policy") governs the manner in which ArchFine LLC ("Company," "we," "us," or "our") collects, uses, maintains, and discloses information collected from users ("User," "you," or "your") of the archfine.com website and associated services (collectively, the "Service").

This Policy applies to the Service and all products and services offered by the Company. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personally identifiable information from Users in various ways, including, but not limited to, when Users visit our Service, register on the Service, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or engage in other activities, services, features, or resources we make available on our Service. Users may be asked for, as appropriate:

Full name
Email address
Mailing address
Phone number
Credit card information or other payment information
Company name and business information
Any other information voluntarily provided by the User

2.2 Non-Personal Information

We may collect non-personal identification information about Users whenever they interact with our Service. Non-personal identification information may include:

Browser name and version
Type of computer or mobile device
Operating system
Internet service provider
IP address
Date and time of access
Pages visited and features used
Referring website addresses
Clickstream data
Other technical information collected through cookies, pixel tags, and other tracking technologies

2.3 Payment Information

Payment transactions are processed through our third-party payment processor, Stripe, Inc. ("Stripe"). We do not directly collect or store full credit card information. Stripe collects and processes payment information in accordance with their own privacy policy, available at https://stripe.com/privacy. We may receive limited payment information from Stripe, such as the last four digits of your credit card number, card type, and billing address, to facilitate order processing and customer service.

3. HOW WE USE COLLECTED INFORMATION

The Company may collect and use Users' personal information for the following purposes:

3.1 To Provide and Improve Our Service

To operate, maintain, and provide the features and functionality of the Service
To process transactions and send related information, including purchase confirmations and invoices
To send administrative information, including information regarding the Service and changes to our terms, conditions, and policies
To respond to User inquiries, comments, feedback, and questions
To provide customer service and support
To monitor and analyze usage and trends to improve User experience

3.2 To Personalize User Experience

To understand how Users as a group use the services and resources provided on our Service
To customize content, features, and advertisements based on User preferences and behavior
To remember User preferences and settings

3.3 Marketing and Communications

To send periodic emails regarding our Service, new products, special offers, or other information which we think Users may find interesting
To send promotional materials, newsletters, and other marketing communications (Users may opt-out at any time)
To conduct surveys and questionnaires
To send User communications from us or our partners

3.4 For Business Purposes

To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity
To enforce our Terms and Conditions
To comply with legal obligations and legal process
To protect our rights, privacy, safety, or property, and/or that of our Users or others
To allow us to pursue available remedies or limit damages that we may sustain

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 Use of Cookies

Our Service uses "cookies" and similar tracking technologies to enhance User experience, analyze trends, administer the Service, track Users' movements around the Service, and gather demographic information about our user base as a whole.

A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4.2 Third-Party Cookies and Tracking

We use the following third-party services that may place cookies or use similar tracking technologies:

Google Analytics: We use Google Analytics to analyze the use of our Service. Google's privacy policy is available at: https://policies.google.com/privacy
Meta Pixel (Facebook Pixel): We use Meta Pixel to measure the effectiveness of our advertising. Meta's privacy policy is available at: https://www.facebook.com/privacy/explanation
TikTok Pixel: We use TikTok Pixel for advertising purposes. TikTok's privacy policy is available at: https://www.tiktok.com/legal/privacy-policy

For more detailed information about cookies we use, please see our Cookie Policy.

5. DATA SECURITY

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Service.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge and accept that you provide your personal information at your own risk.

Security Measures Include:

Encryption of data in transit using SSL/TLS protocols
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection and privacy
Secure payment processing through Stripe's PCI-compliant infrastructure

6. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may have the following rights regarding your personal information:

Right to Access: You have the right to request copies of your personal information.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information.
Right to Object to Processing: You have the right to object to our processing of your personal information.
Right to Data Portability: You have the right to request that we transfer the data to another organization.

To exercise any of these rights, please contact us using the contact information provided below or submit a request through our Data Subject Access Request (DSAR) form.

7. CHILDREN'S PRIVACY

Our Service is not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

8. CHANGES TO THIS PRIVACY POLICY

The Company reserves the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. CONTACT INFORMATION

If you have any questions about this Privacy Policy, please contact us at:

ArchFine LLC
Email: info@archfine.com
Privacy: privacy@archfine.com

You may also submit requests through our Data Subject Access Request (DSAR) form.